Legal

Asante Pay Privacy Policy

Last Updated: May 23, 2026

Welcome to Asante Pay.

This Privacy Policy explains how Asante Pay collects, uses, stores, and protects your information when you use the Asante Pay mobile application and related services.

By using Asante Pay, you agree to the practices described in this Privacy Policy.

1. About Asante Pay

Asante Pay is a digital tipping and payment platform that enables attendants and service providers to receive customer tips and process service-related payments through mobile money integrations.

The platform supports attendants in sectors such as:

  • Restaurants
  • Salons and beauty services
  • Liquor stores
  • Hospitality services
  • Other customer service businesses

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information

When registering or using the app, we may collect:

  • Full name
  • Phone number
  • PIN credentials (encrypted)
  • Profile information
  • Device information

2.2 KYC Information

To comply with operational and verification requirements, we may collect:

  • NIDA number
  • Identification documents
  • Verification records

2.3 Transaction Information

We collect transaction-related data such as:

  • Bill amount
  • Tip amount
  • Payment status
  • Wallet balance
  • Settlement requests
  • Mobile money transaction references

2.4 Device and Technical Information

We may automatically collect:

  • Device type
  • Operating system
  • IP address
  • App version
  • Push notification token
  • Login timestamps

3. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Authenticate users securely
  • Process payments and tips
  • Manage wallet balances and settlements
  • Send transaction notifications
  • Improve platform performance
  • Prevent fraud and unauthorized access
  • Comply with legal and regulatory obligations

4. Payment Processing

Asante Pay integrates with third-party payment providers, including mobile money and payment gateway services such as:

  • Selcom payment services
  • Mobile money operators

Payment providers may process transaction data necessary to complete transactions securely.

We do not store mobile money PINs or sensitive provider authentication credentials.

5. Data Security

We implement reasonable technical and organizational security measures to protect your information, including:

  • Encrypted authentication
  • Secure API communication
  • Access controls
  • Audit logging
  • Rate limiting
  • Transaction monitoring

User PINs are securely hashed and are never stored in plain text.

6. Wallets and Financial Records

Asante Pay may maintain wallet balances and transaction records for operational purposes, including:

  • Collections
  • Settlements
  • Cash-out requests
  • Reporting
  • Reconciliation

Financial records may be retained as required for compliance, fraud prevention, and operational integrity.

7. Notifications

We may send:

  • SMS notifications
  • Push notifications
  • In-app alerts

Notifications may include:

  • Payment confirmations
  • Settlement updates
  • Security alerts
  • Operational announcements

8. Sharing of Information

We do not sell personal information.

We may share information with:

  • Payment providers
  • Regulatory authorities when legally required
  • Service providers supporting system operations
  • Fraud prevention and security partners

Information shared is limited to what is necessary for service delivery or legal compliance.

9. Data Retention

We retain information for operational, legal, security, and compliance purposes.

Transaction logs, audit logs, and account records may be retained for periods required by applicable regulations or internal operational policies.

10. User Responsibilities

Users are responsible for:

  • Keeping their PIN confidential
  • Using accurate registration information
  • Protecting their device access
  • Reporting suspicious activity immediately

11. Your Rights

Depending on applicable laws, users may have rights to:

  • Access their personal information
  • Request corrections
  • Request account closure
  • Request deletion of certain information where legally permitted

Some financial or compliance-related records may still need to be retained.

12. Children’s Privacy

Asante Pay is not intended for individuals under the age permitted by applicable laws and regulations.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be published within the application or through official communication channels.

Continued use of the service after updates means you accept the revised Privacy Policy.

14. Contact Information

For support, questions, or privacy-related concerns, contact:

Asante Pay Support

15. Consent

By registering for or using Asante Pay, you consent to the collection, use, and processing of your information as described in this Privacy Policy.